سياسة قوود كير

In our pursuit of your satisfaction, damaged products will be returned or compensated with credit in the wallet including shipping. For your safety, products related to cosmetics, perfumes, or personal care, or products that have been used or opened, cannot be returned. You can also return electronic devices, provided they have not been used or opened, and are in their original condition as received from Good Care. Q: Are there any fees for the return? A: When returning a non-damaged product, meaning it is in its original condition, the customer bears the return fee of 19 riyals, which will be deducted from the value of the returned product. And when returning a damaged product, Good Care bears all the costs. Q: How can I return a damaged product? A: Our customer service team will be happy to assist you by sending a ticket regarding the order or through the unified number 0555986559 or 0541914124: provided that the returned product is in its original condition, with its original packaging, and has not been used, opened, or had its packaging altered. Q: Can I return a damaged product purchased during Good Care offers? A: If you receive a damaged product purchased during Good Care offers, the customer will be compensated with a new product shipment or added credit in the wallet equal to the product's value. The product value cannot be refunded to the bank account. Q: Can I return lenses while they are in their original condition? A: For your safety, products related to cosmetics, including lenses, cannot be returned even if they are in their original condition. Q: What is the allowed period to return a damaged product? A: You can return the damaged product within 7 days of purchase. Q: How long does the return process for a damaged product take? A: At Good Care, we work hard to satisfy you. The return process may take up to 10 working days. Q: During the return process, how can I recover the amount I paid? A: The amount will be refunded after the damaged product reaches us and its condition is verified. The refund will be processed according to the payment method used. If paid by credit card, the amount will be refunded to the wallet or bank account. If paid upon delivery, the refund will be credited as wallet balance. At Good Care, your satisfaction is our goal.